We are looking for a dynamic and customer-focused patient relationship manager to join our healthcare team. 

• The ideal candidate will be responsible for managing patient relationships, providing treatment counseling, promoting healthcare services, and ensuring a seamless patient experience throughout their treatment journey.
• The role involves understanding patient requirements, explaining available treatment options, recommending suitable services, and assisting patients in making informed decisions. 
• The candidate will also be responsible for upselling relevant treatments, negotiating and closing service plans, maintaining strong client relationships, and ensuring timely follow-ups. 
• Excellent communication, presentation, and interpersonal skills are essential, along with the ability to coordinate with clinical teams and contribute to the organization's growth through exceptional patient engagement.

• Build and maintain strong relationships with patients and prospective clients.
• Counsel patients regarding available treatments, procedures, and healthcare services.
• Promote and upsell suitable healthcare services and treatment packages.
• Understand patient requirements and provide personalized recommendations.
• Negotiate and close treatment plans while ensuring a positive patient experience.
• Prepare and deliver engaging presentations highlighting treatment benefits.
• Coordinate with doctors and clinical teams to ensure smooth patient management.
• Maintain accurate records of patient interactions, inquiries, and sales activities.
• Conduct timely follow-ups with prospective and existing patients.
• Achieve assigned counseling and conversion targets.
• Ensure high standards of customer service and patient satisfaction.